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About
My Infrequently Updated Blog. The web-based journal of M. Forde, computer nerd, endurance athlete, and DeLorean owner
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Best Buy Charges Customers for Exchanges
This weekend I witnessed a friend try to exchange an item at Best Buy.
He had mistakenly purchased the full-screen version and wanted to
exchange it for the wide-screen version. While he did not have his
receipt, it still had the Best Buy sticker on the shrink wrap as well as
the $19.99 price tag.
The signs on the shelf indicated that the wide-screen version was also
$19.99 and as of January 22, both versions are $19.99 on the
Best Buy website.
My friend waited online patiently for about 15 minutes to make his
exchange. He handed the Blue Shirt both the full-screen version he had
purchased and the wide-screen copy he picked up before going to the
customer service line. The Blue Shirt asked if he had paid cash or
credit and when my friend said credit, the Blue Shirt asked for his
card.
The Blue Shirt swiped the card and pushed a bunch of buttons then told
my friend he'd have to pay $5.35 ($5 plus 7% sales tax) due to a
"difference in price."
When we questioned this "difference in price" we were told, "Wide-screen
always costs more than full-screen."
I am boycotting Best Buy and I urge others to do the same. This company
has a long history of using underhanded tactics to increase
profitability at the expense of its employees and its customers.
[/musings]
[permanent link]
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